Interflora Reviews

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Disappointed with an order that was delivered

I recently put trust in one of your florists to deliver an arrangement of flowers for a dear lady on her 80th Birthday. I was very disappointed in the quality of that delivery . I ordered pastel shades and got an arrangement of greenery. The pastel flowers that I paid for were few and far between. The cost of this arrangement was £40 plus a delivery cost at which did not get delivered until late afternoon. This was a special birthday celebration. . I expected a special delivery and hoped to get value for money . To say that I was disappointed is an understatement. As you can imagine I will be seeking alternative flower deliveries.

User's recommendation: I will not hesitate to recommend inter flora in the future . My disappointment in an order was dealt with promptly. And satisfactory. Well done to the team . Thank you.

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ID
#3273585 Review #3273585 is a subjective opinion of poster.
Location
Tonypandy, Wales

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Verified Reviewer
New Reviewer
Good Afternoon.I have received a basket of flowers from my son and daughter-in-law today as its a special birthday Cant tell you how disappointed I was when I opened the box ,The two plants that should of been in the basket were in the bottom of the box it arrived in...
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ID
#3235753 Review #3235753 is a subjective opinion of poster.
Location
Harrow, England
Preferred solution
Full refund

Delivery

Attempted delivery and said there was no answer when I know my friend is at home and should have been only more patient! Now my surprise is ruined!! Impossible to get in touch with them as none of the number is working and they dont answer email or social media either!! I am verry dissapppointed to say the least!!!

User's recommendation: Don’t use this service.

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ID
#3231290 Review #3231290 is a subjective opinion of poster.
Location
Wood Green, England

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Verified Reviewer
New Reviewer
I sent a Christmas hamper (Order number: IN500********) to my family and it was very nice except for the white wine which was delivered. The advertisement specifically says red wine but they received a bottle of white which was unacceptable. My other orders were OK but...
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ID
#3213272 Review #3213272 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Order complaint

Hi I just ordered a bouquet for the same day, but I had requested a Christmas bouquet. I received one with colors that are not for Christmas. I wanted a red etc Is it possible to do something about it?
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ID
#3194375 Review #3194375 is a subjective opinion of poster.
Location
Milan, Lombardy
Preferred solution
Deliver product or service ordered
New Reviewer

Flowers haven’t arrived

I had an email from inter flora saying my mothers flowers had arrived , but she hasnt received anything yet
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ID
#3188070 Review #3188070 is a subjective opinion of poster.
Location
Birmingham, England
Loss
$50
Preferred solution
Deliver product or service ordered

Log in

cant speak to anyone. no live chat either. after buying flowers from them for over 10 yrs. twice a yr usually. no phone number. got fed up and bought direct in ROI

User's recommendation: go somewhere else. they were good bit not since they got new website.

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ID
#3187108 Review #3187108 is a subjective opinion of poster.
Location
Bristol, England

Havent received order and ur saying you delivered

I made an oder for my aunty for Christmas was told it was delivered and she hasn't received anything I'm so upset you've taken the money and no delivery. Its a joke as you can't even phone to see what's happening
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ID
#3184888 Review #3184888 is a subjective opinion of poster.
Location
Leicester, England

Not delivered on time

I ordered flowers with vase as a retirement gift and I chose same day delivery (ordered Saturday 10.30am)of which you pay extra postage and the recipient didnt get the flowers till Monday. I used Interflora as I thought they were a very reputable company but same day does not mean two days later, I was dissatisfied and disappointed with this service and there was no email explaining / apologising for the delay Regards Elaine Christie
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ID
#3130655 Review #3130655 is a subjective opinion of poster.
Location
Worthing, England

Poor customer service

My son in US ordered a flower arrangement for my birthday, in Madrid. It was delivered on time but with wrong set of flowers, funeral-type, to my surprise. Had several phone calls with local shop so far theyre shifting blame to others without acting on a solution. Poor poor service indeed. Never had problems with orders before.
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ID
#3071111 Review #3071111 is a subjective opinion of poster.
Location
Madrid, Madrid

No delivery

Ordered flowers for my mother to arrive on her birthday and they never arrived she waited in all day but nothing yet payment was taken from my bank????

User's recommendation: Normally good but not on this occasion.

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ID
#3047546 Review #3047546 is a subjective opinion of poster.
Location
Fulham, England

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Verified Reviewer
New Reviewer

No delivery

I ordered and paid for a bouquet of flowers for my mother for her birthday but they never arrived yet payment was taken from my bank!!!!
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ID
#3047471 Review #3047471 is a subjective opinion of poster.
Location
Stevenage, England
Preferred solution
Deliver product or service ordered

Misplaced order

No response from them utterly useless a complete waste of time and money I would never recommend them to anyone
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ID
#3015361 Review #3015361 is a subjective opinion of poster.
Location
Birmingham, England

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Verified Reviewer
New Reviewer

Flowers for my Mother

Dear Interflora I`ve been trying to order flowers for my mother and the on line system is preventing me from doing so: Her name is Mrs Janet Johnston Phone 0121 516**** Address: Room 49 Gracewell Nursing Home 134 Jockey Road Sutton Coldfield West Midlands England B73 5PP I`de like them to be delivered on 30 October 2021 in the morning or the afternoon. A 30 pound bouquet without a vase but with a card saying To Mother Love from Andrew xx Occasion Thinking of you. Any assistance or direction in helping me place an order would be very much appreciated. Kind regards Andrew Johnston

User's recommendation: Its worth a try.

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ID
#3011621 Review #3011621 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

You have not delivered

Did not deliver on my wifes birthday tracker said out for delivery.. nothing. Customer service line only works for limited hours. A bit of a shambles.

User's recommendation: Be very cautious.

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ID
#2953755 Review #2953755 is a subjective opinion of poster.
Pros
  • Historically reliable
Preferred solution
Deliver product or service ordered

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