Interflora
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Interflora Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interflora has 1.9 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Interflora to a friend or colleague.
- Rating Distribution
Pros: Delivered in time, Historically reliable, International delivery.
Cons: Poor quality, Arrived 1 day late, Cheap bunch of cheap flowers instead of the extra.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interflora has 1.9 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Interflora to a friend or colleague.
- Rating Distribution
Pros: Delivered in time, Historically reliable, International delivery.
Cons: Poor quality, Arrived 1 day late, Cheap bunch of cheap flowers instead of the extra.Recent recommendations regarding this business are as follows: "Not after the customer service i recieved", "Don’t order from here", "Use a more reliable company unless you want to be let down", "Do not order flowers through Interflora go straight to the flower shop.", "not happy as not received the flowers I ordered very disappointed".
Most users ask Interflora for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Interflora Reviews
"Flowers delivered through my son in Florida which did not resemble the photo he chose. In fact they would have cost £10 at Tesco!! He contacted Interflora but have had no response."
Flowers sent did not resemble what my son ordered. He contacted Interflora but has not had any response. I was told by the flower shop that I have to take my...
"Wrong flowers"
Spent £122 on what was meant to be a luxury bouquet of flowers, which was meant to have 25 white roses in. Although when the recipient received the flowers,...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
No success in contacting Interflora who I need to speak to urgently
- You cannot now speak to someone you cannot now phone interflora
Preferred solution: I want to ensure my e-mail re the revised address has been acknowledged & will be acted upon. As I ordered the flowers in the name of my Manager as she requested, Interflora will not liaise with me re the change of address due to Data Protection!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Wrong flowers
- No pros
- Well you clearly dont care about the customer
Preferred solution: Full refund
User's recommendation: Don’t order from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newmarket, Suffolk
Resolved: Flowers delivered through my son in Florida which did not resemble the photo he chose. In fact they would have cost £10 at Tesco!! He contacted Interflora but have had no response.
Company fixed the issue and I have been provided with apology. I emailed the company concerned explaining that what arrived did not resemble the items in the photograph so they kindly sent another one.
User's recommendation: Do not order flowers through Interflora go straight to the flower shop.
Resolved: Item not received. Not refund
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
User's recommendation: COMMUNICATION POOR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liverpool, Liverpool
To complain
User's recommendation: Not after the customer service i recieved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelled order on valentines
- Unreliable
- Poor communication
Preferred solution: I want to warn others not to use this service
User's recommendation: Use a more reliable company unless you want to be let down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong date for delivery
- Uaually excellent service
- No way of talking to a person
Preferred solution: Deliver product or service ordered
Barnstaple, England
Failed delivery
My order
Preferred solution: Comfirmation my reliever is on its way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nottingham, Nottingham
Resolved: Undelivered items
Company fixed the issue and I have been provided with apology. item was delivered next day so didnt pursue the matter I was just glad they arrived
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order 6403****
- Flowers are disgusting half dead when they arrived 1 day late
- Terrible value for money
- Arrived 1 day late
Preferred solution: Full refund
User's recommendation: Do not use interflora flowers are disgusting service is dreadful
Leyland, Lancashire
Because I can’t get into my account to send flowers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nottingham, Nottingham
Item not delivered
User's recommendation: not happy as not received the flowers I ordered very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
St Helens, St Helens
Order was not as requested
User's recommendation: Chose wisely
Roseau, Saint George
Non receipt of order confirmation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bologna, Bologna
Resolved: Just trying to cancel an order ..iits been 48 hrs without confirmation
Company fixed the issue and I have been provided with apology. They reimbursed me for the flowers I cancelled but I ordered two bouquets and they refunded the smaller bunch not the correct,more expensive one. Still, better than nothing
User's recommendation: Don’t get it wrong impossible to change or cancel
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I have had exactly the same issue today