Interflora Reviews
Interflora Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interflora has a 1.4 star rating from 73 reviews, 24% would likely recommend and consumers are mostly dissatisfied; common themes appear in Interflora reviews and raise red flags about delivery and service.
Key Takeaways for Future Customers
- Expect potential delivery failures and delays.
- Contacting customer service by phone is often unavailable; live chat and email response can be slow.
- Ask about refunds before ordering; many request refunds for poor or undelivered orders.
Negative Feedback / Risk Areas
- Frequent non delivery and wrong recipient issues.
- Poor quality bouquets compared to price; complaints about value and billing.
- Difficulty reaching a human for complaints or cancellations; refund delays reported.
Positive Feedback
Some customers report successful international delivery and occasional prompt refunds when issues are resolved by customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interflora has a 1.4 star rating from 73 reviews, 24% would likely recommend and consumers are mostly dissatisfied; common themes appear in Interflora reviews and raise red flags about delivery and service.
Key Takeaways for Future Customers
- Expect potential delivery failures and delays.
- Contacting customer service by phone is often unavailable; live chat and email response can be slow.
- Ask about refunds before ordering; many request refunds for poor or undelivered orders.
Negative Feedback / Risk Areas
- Frequent non delivery and wrong recipient issues.
- Poor quality bouquets compared to price; complaints about value and billing.
- Difficulty reaching a human for complaints or cancellations; refund delays reported.
Positive Feedback
Some customers report successful international delivery and occasional prompt refunds when issues are resolved by customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Flowers were not delivered
The reviewer tried to contact the company before posting this review.
- - Phone support is unavailable.
- - Delivery did not arrive despite a confirmation email.
- - I want human customer service and will not use this company again.
So annoying that you don't take phone calls anymore. My delivery did not arrive despite a confirmation email from you.
It's very inefficient and slower from a customer point of view to communicate online with you. We do not have the time and the energy for this; we want a friendly, competent human customer service.
The best companies don't do that. I'll never use your company again.
- Speed same day delivery
- Bad communication - bad customer service
Preferred solution: Full refund
User's recommendation: Dont take for granted tgat the flowers have arrived becayse yoh got a cinfirmation email . This is too vague - no time of delivery. No photo . They did not call the recipient to make sure they were at home.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very poor flowers
Sender received full refund.
Family kindly sent up a wedding anniversary bouquet. Heads were off the lily when I opened the box, roses wilted and dying, stocks withered and dying. The courier didn't even ring the bell, left the box on the step but luckily I looked out when I heard the van.
- Customer can complain
User's recommendation: Beware.
Southampton, Southampton
Flowers turn up day late for wife 65 birthday had to put them in the bin
The reviewer tried to contact the company before posting this review.
Want my money back
Flowers a day late
Flowers in bad state
Feel very let down on a special day, my wife's 65th birthday
Put the flowers in the bin, like throwing money down the drain
That's why I want my money back
Parcel number DPD 155010****3569
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Ives, Cambridgeshire
Resolved: Faulty bouquet and poor support from Interflora
The reviewer tried to contact the company before posting this review.
- - Bouquet delivered in Portugal looked different from photo; about half the flowers.
- - Live chat unavailable; emails answered; awaiting resolution.
Company fixed the issue and I have been provided with partial refund. Didn't think I had received value for money and agreed and happy with 50% refund. If you feel you did not get service/value for goods ordered, do not hesitate to contact company - most will be happy to discuss and agree amicable result.
Although frustrated at not being able to access livechat when I had the issue, nor being able to telephone the company direct, once my emails had been received, I could not fault their customer service response with a very polite and courteous telephone call from them, being asked how I would like to resolve the issue and it being dealt with straight away.
Trying to get through to Interflora via a live chat line was impossible, and numerous attempts at using their contact email address appeared not to send at all - the only telephone number I could find was unavailable, hence using PissedConsumer website. However, since then I have received numerous emails from Interflora in response to those I tried sending, so it would appear they did go through eventually. I have difficulties in being able to download the photograph I was sent of the flowers delivered, and now I am awaiting Interflora's response to that and where we go from there.
Possibly all is not lost and Interflora will come good, but I will have to wait and see! I would want a bigger, better bouquet to be delivered or a refund of my costs.
Erith, Bexley
Non delivery
The reviewer tried to contact the company before posting this review.
Unable to resolve need to speak to human as i gave telephone number why was i not given phone call explaining problem
User's recommendation: No contact on day of delivery. Now unable to contact anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Complain
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with partial refund. A refund was issued to me. Don’t give up of your not happy with the service you received then complain otherwise they will do the same bad service to others.
Still not resolved my complaint
Intaflora is impossible to make a complaint about. I've tried numerous times but never get a response.
I wouldn't recommend them. I, for one, will never use them again.
- Easy to order
- You get flowers from someone that says they are a florist
Preferred solution: Price reduction
User's recommendation: Don’t use intaflora
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clydebank, West Dunbartonshire
Disappointed massively
- - No confirmation emails; PayPal payment made, but Interflora needed to check and the local florist rescheduled.
I wished to send a gift of flowers to my dental surgeon who only works a few days a week. I attended the practice yesterday, 19 August, so I paid for them to be delivered then.
Not one email from Interflora, no communication saying we've received your order and it will be delivered as requested on the same day. I checked PayPal, and the payment went through. I had to contact Interflora to find out if my order had been sent. No, apparently the local florist they picked had issues and rescheduled the date a day later.
Well, that's no flipping use as my dentist might not be working today.
Interflora might feel that by refunding me within so many days they're doing a great job. I'm sick of things not running efficiently in the UK.
- Unreliable florists that they chose to use
User's recommendation: Shop elsewhere
Glasgow, Glasgow City
Resolved: No delivery
The reviewer tried to contact the company before posting this review.
No deliver was made today for flowers for anaversary that I paid for so what happens now get my money back
Preferred solution: Full refund
Plymouth, Plymouth
On my email if I ordered before 6 September I would get free chocolates with my order!
The reviewer tried to contact the company before posting this review.
I received an email stating that if I ordered before the 6th of September, I would get a free box of chocolates!
Code - chocBUFC129Q
Preferred solution: The free chocolates with my order as promised!
Abbey Wood, Greenwich
Delivery come today to my daughter-in-law and I’m not happy because they’ve got all smashed up
The reviewer tried to contact the company before posting this review.
No, not happy today for a delivery bouquet of flowers, and Prosecco gone to Izzy Smith Cooper, 34 Catherine Close. It arrived all smashed up, so I need a refund.
Mrs. S.
M. Cooper
0730513****
Preferred solution: Full refund
User's recommendation: Flower going brown now
Sale, Trafford
Flower delivery has not arrived
The reviewer tried to contact the company before posting this review.
Number cancelled. Referred to website.
Would not progress without order number which as recipient I do not have. Disappointing no option to speak to a real person.
- International delivery
- Can not contact a human being when things go wrong
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother trying via a bot!
Leyton, Waltham Forest
I need to cancel an order
The reviewer tried to contact the company before posting this review.
I need to cancel my order asap. Ive had a change of heart and maybe I shouldnt send the flowers just yet.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walthamstow, Waltham Forest
I ordered a £50 bouquet of flowers that when arrived look like a £10 bunch from the petrol station . Interflora are usually very good but I won’t use Interflora again
That's not £50 worth of flowers.
£10 at best.
Interflora are usually very good, but not on this occasion.
I don't know which florist they used, but they delivered late and looked like they left half the flowers behind (rush job); it was a Basildon number. Anyway, an extremely disappointing display.
Terrible.
- Usually good
- On this occasion it has put me off using them again
Preferred solution: Price reduction
User's recommendation: Don’t use Interflora
Oldham, Oldham
Enquiring
Didn't know house number so couldn't order flowers so no good for my requirements which was a shame.
Falmouth, England
Missing gift
Issue not sorted yet. I am waiting for a reply. They said they will get back to me within 48 hours time.
Cleckheaton, Kirklees
Sending flowers to Dublin for 75th birthday
Sorry but I could not place my order. I could not phone.
That would have been bc a lot easier had I been able to speak to a person. But
User's recommendation: Didn’t manage to place an order.
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Same in USA, if thats of any comfort (or surprise) We ordered flowers for my MIL to be deliverd. Specific time (like You did).
They came wrong day, and set the flowers under her step. Like an 80 year old lady is going to check under her step to see if someone just happened to leave her some flowers! The teleflorists have little care about what we want.
They got yur money so customers can *** sand. Last time I will use a teleflorist, google a local one now.